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Program Title: BPA for Engineering Services and Products
Contracting Agency/Company: AFMC/MSG-SW, WPAFB, OH
Contract Work Description: Office Technology Systems, Inc., (OTS), provides Information Technology, (IT) support services and IT products to the Air Force Materiel Command’s Materiel Systems Group at Wright-Patterson Air Force Base Ohio; Tinker Air Force Base, Oklahoma; and Hill Air Force Base, Utah. OTS has provided the Air Force with a diversified technical skill base to address a wide variety of technical support requirements.
The Government has also required OTS to provide IT-related hardware, software, and training from 3rd party vendors in support of project activities. OTS has specific technical tasking under Current Delivery Orders to support:
Virtual Information Center (Help Desk tasking)
Software Conversion and Platform Migration
Systems Architecture and Design
Performance Monitoring
Systems Engineering and Implementation
Technology Refresh and Re-Engineering
Virtual Information Center
OTS had responsibility for establishing and sustaining a help desk to address the requirements of over 1300 users of systems and applications at four geographically dispersed sites. The support is currently from 06:00 to 18:00 hours EST. Plans are underway to expand the coverage to 7 by 24 as the number of users and breadth of systems expands.
Personnel are accessible by phone and e-mail to respond to problems by all users. Remedy problem management system is the selected tool to provide electronic management capability for tracking of all trouble calls from inception to resolution.
Software Conversion and Platform Migration
OTS is assisting the Air Force in the migration of applications currently operating in a CA Datacomm environment on Tandem equipment to an Oracle environment on an IBM MVS platform. Code is being converted with the assistance of an automated toolset (PC based system developed in C programming language. It is called ICONs. Converts CA-DataComm and IDEAL COBOL to run in an Oracle DBMS on an MVS Platform. Also we will be converting Tandem COBOL with the tool for the same target operating environment.) that will convert approximately 90% of the code accurately. The remaining conversion and testing will be accomplished manually. Testing will be accomplished using the data, processes, and procedures defined for Y2K certification. The Air Force will reduce maintenance and operations cost in excess of $1.5 Million annually once the conversion is completed.
Systems Architecture and Design
OTS is providing personnel experienced in defining new architectural environments for users of complex information systems in support of their business practices. For the MSG, OTS is providing recommendations and performing trade studies of the benefits and weaknesses of alternative architectures for information processing in the coming years.
Performance Monitoring
OTS has the responsibility to assess the performance of current systems to provide recommendations and strategies to reduce run times and user response times for interactive systems. Upon completion of the assessment, feasible alternatives are ranked according to performance parameters to determine the optimal solution to improve performance. The modifications are designed, developed, tested, and then implemented.
Systems Engineering and Implementation
OTS engineers are working as an integral part of the project team are designing new applications for development. Functional requirements are translated into logical and then physical design specifications for application development use.
Technology Refresh and Re-Engineering
OTS technical experts are supporting the assessment and subsequent re-engineering of applications and operational environments. This technology refresh is an Air Force Command-Wide initiative impacting systems and business functions in many business functional areas. The Air Force is determined to maximize the benefits of evolving technologies and has committed resources to ensure the success of this effort. OTS evaluates new technologies for their applicability to solving the IT requirements of Air Force functional users. These evaluations are then substantiated, or not, through trade studies, prototypes, and vendor supported testing.
Personnel assigned to this tasking are on-site in the customer environment on a full-time basis. Project leaders are responsible for managing the day-to-day activities of the staff and also required to perform as project technical resources. This integrated team approach has proven very successful with this customer environment.
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